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Customer Feedback Results

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Here's the opinion of our existing customers who have completed our customer satisfaction survey*:-

(guide : 70% = satisfactory; 100% = far exceeded expectation)

Number of people who have given feedback : 326

Item delivery (speediness, condition of goods):-
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Quality of the items purchased:-
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Value for money:-
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Overall service:-
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*every customer who buys from this site has the opportunity to complete our customer survey form asking them to rate our services.

Customer Comments

I must say that customer service is 10/10 i got a phone call in the morning saying that my order was recived and is getting posted, the man i spoke to was very friendly and i will definetly come back and order some more here. Tim Scotland
Tim, Tillicoultry

a great bloke to deal with.always keeps in contact ,and very helpful
ian, liversedge

Im sure this is a one off mistake but even though the postage was supposed to be free i had to pay the postman £1.23 for my item today as there was no stamp!!
ROBERT, HOLSWORTHY

good communication, excellent sevice and goods. will be back again
SUSAN, LEICESTER

Super service, next day delivery unexpected but appreciated, very helpful on the phone, altogether excellent service. Keep it up!!!!!!!!!
Keith, Rugby

Great customer service with friendly advice,TOPS
Alan, Twickenham

Excellent Communication, Fast Delivery and Good Quality Product. Thank You.
Bryan, Harpenden

easy and affordable, produces excellent equipment
greg, kirkcaldy

Top Seller A+++++
James, Ellesmere Port

excellent service,highly recomended
michael, dunston,gateshead

Thank you for great service and speedy delivery.
STEPHEN, PETERHEAD

A good bit of kit thanks
eddie, redditch

good comunications good quality service staff fond fult with goods replaced it before it was sent brilliant many thanks
dave, cambs

good fast response, quick delivery, a+seller, thanking you.
valerie, hull

Amazingly Good, a lovely old fashioned experiance with a very 21st C product.
isabella, lynton

An unbelievable transaction, goods despatched within half an hour of ordering, received next day. My first order but definitely not my last. Highly recommended. A++++++
Graham, Gravesend,

FIRST CLASS SERVICE VERY PLEASED THANK YOU
john, stamford bridge york

Excellent people to deal with, there was a problem with delivery but was sorted out very quickly. I will definately be back for more!! Thanks Justin!!
David, Lytham St Annes

first order fast delivery well packaged although no update on second order
Janice, Southampton

Great Service as Always
john, worksop

A big thank you to everyone at Nailors. Justin was more than helpful!
Richard, Tunbridge Wells

Brilliant ordered new bivvy monday night got today (wednesday)
Craig, Nottingham

great service next day delivery
ANDREW, TWICKENHAM

Thanks Again
Amelia, Inverurie

recieved my lamp today , no hassle service
joseph, renfrew

Excellent customer service, my first order was lost in the post. On enquiring about it I was sent a replacement. Thank you very much.
David, Bingley

order sent well packaged and in good time, will use again.
BARRY, BUSHEY

Prompt service and great products thankyou
Michael, Norwich

been great help would shop again
heather, ayrshire

Very nice seller!
Marco, Colle di Val d'Elsa

good thanks
andre, BARC

Excellent Customer Service, very pleased with my Traker Bivvy, will definatly purchase again from Nailors Fishing Tackle!!!!
Emma, Nantgarw

First time customer may.Pleased with the level of service and may shop again.
GRAHAM, NEWCASTLE UPON TYNE

excellent service thank you very much
michelle, Shoeburyness

excellent all round!
nigel, bacup

good service, will deal with again, very trustwothy,and on the ball thanxs g pollard
gary, bolton

Good service Will use again Thank you
John, Barnstaple

Very prompt delivery billant many thans
rod, mansfield

First class service delivery within 24 hours of ordering well satisfied
Ian, Southampton